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Terms & Conditions

TERMS AND CONDITIONS

Company: Auralia London Ltd
Company Registration Number: 16480527
Registered Office: 109 Caistor Park Road, London, E15 3PR
Email: Auralialdn@gmail.com
Phone: +44 7346130335
Website: www. AuraliaLondon.com
Social Media: @auralia.london
Effective Date: 09/09/2025
Last Updated: 09/09/2025

 

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your use of our website and the booking of beading workshop and party services provided by Auralia London Ltd ("we", "us", "our", "Company").

By using our website or booking our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or book our services.

 

2. SERVICES PROVIDED

2.1 Beading Workshop Services

We provide beading workshop experiences including:

  • Hen party beading experiences

  • Birthday party beading workshops

  • Corporate team-building beading events

  • Private group beading sessions

2.2 Service Locations

  • Mobile service delivered to your chosen venue

  • Services provided within our designated service area

  • All participants must be 16 years of age or older (subject to discretionary exceptions for supervised participants under 18)

2.3 Service Duration

  • Most workshops are typically 2-4 hours in duration

  • Exact timing will be confirmed at booking

  • The agreed session time does not include setup and clean-up periods

  • Overtime charges will apply if the event runs beyond the agreed duration

2.4 Session Limitations

  • Each participant is limited to creating a maximum of 5 items per session

  • We reserve the right to limit material usage if deemed excessive

  • Materials provided may differ from promotional images based on availability

 

3. BOOKING AND PAYMENT

3.1 Booking Process

Bookings can be made via:

  • Our website online booking form

  • Direct consultation with our staff

  • Social media direct message (@auralia.london)

  • Email: Auralialdn@gmail.com

3.2 Booking Confirmation

  • All bookings are confirmed only upon receipt of full payment

  • We reserve the right to accept or decline any event booking at our sole discretion

  • Date-Specific Services: Our beading party services are booked for specific dates and times. Standard 14-day cooling-off rights do not apply to date-specific services under the Consumer Contracts Regulations 2013

3.3 Age Verification

  • Clients must confirm all participants meet age requirements at booking

  • Photo ID may be requested for verification on the day of service

  • Parents/guardians must provide written consent for participants under 18

3.4 Payment Methods

We accept:

  • Credit card

  • Debit card

  • Cash

  • PayPal

  • Apple Pay

  • Google Pay

  • Bank transfer/BACS

3.5 Payment Terms

  • Full payment is required upfront before the event date

  • Prices are stated in British Pounds (£) and include VAT where applicable

  • Additional costs may apply for travel distance and extra services

  • Pricing is determined based on number of participants, duration, location, and additional services

3.6 Payment Security

  • All card payments are processed securely through PCI DSS compliant payment processors

  • We do not store payment card details on our systems

  • Payment data is encrypted and handled in accordance with industry standards

 

4. GROUP SIZE AND ATTENDANCE

4.1 Additional Participants

  • If the group is larger than originally booked, additional payment is required at the standard rate

  • We cannot guarantee sufficient equipment for additional participants

  • It is at the client's discretion to proceed with insufficient equipment

4.2 Reduced Attendance

  • If fewer people attend than originally booked, the full amount remains payable with no refunds

4.3 Minimum Numbers

  • If minimum participant numbers are not met, we reserve the right to:

    • Cancel the event with full refund, or

    • Proceed with adjusted pricing for smaller groups

 

5. CANCELLATION AND REFUND POLICY

5.1 Date-Specific Service Notice

As our services are booked for specific dates with limited availability, cancellation charges reflect genuine commercial losses from being unable to resell your reserved time slot.

5.2 Date Changes

  • Clients may request date changes up to 1 week before the original event date without cancellation charges, subject to availability

  • Date change requests within 1 week are treated as cancellations

5.3 Cancellation Charges

  • 48-hour free cancellation period: Full refund if cancelled within 48 hours of booking

  • Up to 2 weeks before event: 50% refund after the 48-hour period

  • Within 2 weeks of event: No refund (100% charge)

5.4 No-Shows

  • Clients who fail to be present at the agreed time and location forfeit the full amount with no refund

5.5 Company Cancellations

If we cancel due to circumstances beyond our control, we will offer:

  • Full refund, or

  • Rescheduling to a mutually convenient date

5.6 Refund Processing

  • Approved refunds processed within 5-10 business days

  • Refunds made to original payment method

 

6. FORCE MAJEURE AND WEATHER CONDITIONS

6.1 Force Majeure Events

Circumstances beyond our reasonable control including:

  • Natural disasters, severe weather

  • Government restrictions, pandemics

  • Transportation strikes or disruptions

  • Public health emergencies

6.2 Weather Policy

  • Indoor events are not affected by weather

  • For outdoor events, we may cancel or reschedule due to adverse conditions

  • Alternative indoor locations or rescheduling will be offered where possible

6.3 Force Majeure Response

  • Clients may rebook for another mutually convenient time, subject to availability

  • If no suitable future date can be arranged, refunds considered case-by-case

 

7. CLIENT RESPONSIBILITIES

7.1 Venue Requirements

The client must provide:

  • Safe, secure, and appropriate venue

  • Adequate table and seating space for all participants

  • Good lighting for detailed work

  • Access to basic facilities (toilets, refreshments area)

  • Flat surfaces suitable for beading activities

  • Parking arrangements for our facilitator (if required)

7.2 Venue Access

  • If we cannot access the venue due to client-related issues, full charges apply

  • Additional parking/access fees are the client's responsibility

7.3 Health and Safety Information

Clients must inform us of:

  • Participant allergies (including materials, glues, adhesives)

  • Medical conditions affecting safe participation

  • Accessibility needs and special requirements

  • Any mobility or dexterity limitations

7.4 Allergy Testing and Material Information

  • Clients responsible for testing participants for potential allergies beforehand

  • Full list of materials available upon request

  • Material Safety Data Sheets available if required

7.5 First Aid and Emergency Provisions

  • We are not liable for providing first aid services

  • Client responsible for ensuring appropriate first aid provisions

  • Emergency services contacted if required; costs responsibility of injured party

7.6 Supervision Requirements

  • Adult supervision required for all participants under 18

  • Client or designated responsible adult must supervise children's behaviour throughout

  • Parents/guardians remain responsible for minors' conduct

 

8. HEALTH AND SAFETY

8.1 Safety Warnings

  • Beading activities involve sharp tools (pliers, wire cutters)

  • Small parts may present choking hazards

  • Participants engage at their own risk

8.2 Age Requirements

  • Services not suitable for participants under 16 years

  • Participants under 18 accepted at our discretion with appropriate supervision

  • Written parental consent required for under 18s

8.3 Injury Protocol

  • We provide reasonable assistance including basic first aid if trained staff available

  • Not liable for injuries except where caused by direct negligence

  • Any injuries must be reported immediately

  • We reserve the right to refuse service if venue conditions deemed unsafe

8.4 Public Liability Insurance

  • We maintain public liability insurance of £2,000,000

  • Professional indemnity insurance of £1,000,000

  • Insurance certificates available upon request

 

9. EQUIPMENT AND MATERIALS

9.1 Provided Equipment

We provide all necessary:

  • Beading materials and supplies

  • Tools and equipment

  • Instructions and guidance

9.2 Equipment Care

  • Clients and guests responsible for reasonable care of equipment

  • All equipment remains property of Auralia London Ltd

  • Equipment must be returned in good working condition

9.3 Equipment Damage

  • Damage fee of £200 for equipment requiring replacement or significant repair due to misuse

  • Normal wear and tear excluded from damage charges

  • Clients liable for excessive damage caused by guests

9.4 Take-Home Items

  • Participants keep completed beading projects

  • Additional materials for take-home projects available at extra cost

 

10. PHOTOGRAPHY, VIDEO, AND SOCIAL MEDIA

10.1 Marketing Consent

By booking our services, you consent to:

  • Photography and videography of the event for marketing purposes

  • Use of images and videos on website, social media, and promotional materials

  • Participants' names and likenesses being used in marketing content

10.2 Opt-Out Rights

  • You may opt out of photography/marketing at any time

  • Individual participants may request not to be photographed

  • Must be clearly stated and agreed before event date

  • Images can be removed from marketing materials upon request

10.3 Social Media Usage

  • We may post about your event on social media (@auralia.london)

  • No personal details or private information shared without consent

  • Tagged participants can request removal from posts

 

11. DATA PROTECTION AND PRIVACY

11.1 GDPR Compliance

We process personal data in accordance with:

  • General Data Protection Regulation (GDPR)

  • Data Protection Act 2018

  • UK data protection laws

11.2 Personal Information Collected

  • Contact details for booking and communication

  • Ages of participants for safety and planning

  • Home addresses when required for party planning

  • Dietary requirements and allergies

  • Accessibility needs and special requirements

  • Payment information (processed securely, not stored)

11.3 Data Usage

  • Information used solely for service provision

  • May share necessary information with suppliers for custom content

  • No sharing between guests or for marketing without consent

  • Retained as outlined in our Privacy Policy

11.4 Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal requirements)

  • Object to processing for marketing purposes

  • Data portability where applicable

  • Lodge complaints with the Information Commissioner's Office

11.5 Data Retention

  • Customer data retained for 7 years for accounting purposes

  • Marketing consent data retained until withdrawn

  • CCTV footage (if applicable) retained for 30 days

 

12. WEBSITE TERMS AND COOKIES

12.1 Website Use

  • Use website for lawful purposes only

  • Do not attempt unauthorized access to systems

  • Do not interfere with other users' website access

  • Respect intellectual property rights

12.2 Cookies and Tracking

  • Our website uses cookies to enhance user experience

  • Cookie management handled through Usercentrics by Wix

  • Essential cookies necessary for website functionality

  • Analytics cookies help improve our services

  • Marketing cookies used for targeted advertising (with consent)

12.3 Cookie Consent

  • Cookie consent banner displayed on first visit

  • Users can manage cookie preferences at any time

  • Opt-out available for non-essential cookies

  • Cookie policy available on website

12.4 Third-Party Services

  • Website hosted by Wix with integrated services

  • Google Analytics for website statistics (anonymized)

  • Social media plugins may set additional cookies

  • Payment processors handle secure transactions

12.5 Information Accuracy

  • We strive for accuracy but cannot guarantee it

  • Prices and availability subject to change

  • Service descriptions provided in good faith

  • Contact us to report errors or inaccuracies

12.6 Third-Party Links

  • Website may contain links to external sites

  • Not responsible for third-party content or privacy practices

  • Use of external websites at your own risk

 

13. ACCESSIBILITY

13.1 Accessibility Commitment

  • Committed to making website accessible to all users

  • Aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

  • Continuously working to improve accessibility features

13.2 Accessibility Features

  • Alternative text for images

  • Keyboard navigation support

  • Clear headings and structure

  • Readable fonts and color contrasts

13.3 Accessibility Feedback

  • Contact us for accessibility issues or suggestions

  • Aim to respond within 5 working days

  • Will work to resolve accessibility barriers promptly

13.4 Service Accessibility

  • Venue accessibility requirements discussed at booking

  • Equipment adaptations available where possible

  • Support for participants with disabilities

 

14. INTELLECTUAL PROPERTY

14.1 Company Property

  • All workshop designs, techniques, and materials remain our intellectual property

  • Customers may not reproduce or teach our workshop formats commercially

  • Beading techniques taught for personal enjoyment only

  • Website content, images, and branding protected by copyright

14.2 Customer Content

  • Custom designs created during workshops belong to participants

  • We may photograph completed projects for marketing (with consent)

  • Customer feedback and reviews may be used in marketing materials

14.3 Trademark Usage

  • "Auralia London" trademark protected

  • Unauthorized use of our branding prohibited

  • Social media handles and website domains protected

 

15. THIRD-PARTY SERVICES

15.1 Coordination Services

  • May offer coordination with external suppliers, caterers, venue providers

  • Not responsible for third-party service issues, delays, cancellations, or quality

  • All third-party contracts remain between client and service providers

15.2 Recommendations

  • Third-party recommendations provided in good faith

  • No liability for recommended service quality or performance

  • Clients should verify third-party credentials independently

 

16. BUSINESS CONTINUITY

16.1 Business Transfer

  • If business sold or transferred, customer data may be included

  • Customers will be notified of any ownership changes

  • New owners bound by same data protection obligations

16.2 Business Cessation

  • If business ceases trading, efforts made to fulfill existing bookings

  • Refunds processed where legally possible

  • Customer data securely disposed of in accordance with data protection laws

 

17. LIABILITY AND INSURANCE

17.1 Limitation of Liability

  • Our liability limited to the amount paid for services

  • Not liable for indirect, consequential, or special damages

  • Not responsible for loss, damage, or injury except where caused by our negligence

  • Participants engage in activities at their own risk

17.2 Customer Responsibility

  • Customers responsible for participant supervision and behavior

  • Liability for damage caused by participants to venue property

  • Ensuring venue suitability and safety

17.3 Insurance Requirements

  • Public Liability Insurance: £2,000,000

  • Professional Indemnity Insurance: £1,000,000

  • Insurance certificates available upon request

 

18. COMPLAINTS AND DISPUTES

18.1 Early Resolution

  • Contact us within 1 week of event for prompt investigation

  • Submit complaints to Auralialdn@gmail.com or @auralialondon

  • Include details and supporting evidence

18.2 Complaint Process

  • Acknowledge complaints within 48 hours

  • Investigation completed within 5 business days

  • Written response provided with resolution or explanation

18.3 Consumer Rights

  • Terms do not affect statutory rights under Consumer Rights Act 2015

  • Right to pursue remedies through courts or alternative dispute resolution

  • Information about relevant ADR services provided upon request

18.4 Alternative Dispute Resolution

  • Eligible disputes may be referred to ADR services

  • Will participate in ADR where appropriate

  • ADR does not limit legal rights

18.5 Limitation Periods

  • Legal rights governed by statutory limitation periods

  • Encourage early reporting but rights preserved within legal timeframes

 

19. SAFEGUARDING

19.1 Safeguarding Commitment

  • Committed to safeguarding welfare of all participants

  • All staff awareness of safeguarding principles

  • Zero tolerance for inappropriate behavior

19.2 Reporting Procedures

  • Concerns reported immediately to appropriate authorities

  • Contact details for local safeguarding teams available

  • Staff trained in recognizing safeguarding concerns

19.3 Background Checks

  • Staff undergo appropriate background checks where required

  • Regular safeguarding training provided

  • Clear procedures for handling safeguarding incidents

 

20. GENERAL TERMS

20.1 Entire Agreement

These Terms constitute the entire agreement between you and Auralia London Ltd regarding our services.

20.2 Modifications

  • Reserve right to modify Terms at any time

  • Changes posted on website with updated effective date

  • Continued use constitutes acceptance of changes

  • Material changes communicated to existing customers

20.3 Severability

If any provision found unenforceable, remaining provisions continue in full effect.

20.4 Waiver

Our failure to enforce any provision does not constitute waiver of rights.

20.5 Assignment

  • We may assign Terms to third party

  • You may not assign rights without written consent

20.6 Governing Law and Jurisdiction

  • Terms governed by laws of England and Wales

  • Courts of England and Wales have exclusive jurisdiction

  • Designed to comply with UK consumer protection legislation

20.7 Notice Requirements

  • Notices sent to email address or postal address provided

  • Email notices deemed received within 24 hours

  • Postal notices deemed received within 3 business days

 

21. CONTACT INFORMATION

For questions about these Terms and Conditions, please contact us:

Email: Auralialdn@gmail.com
Phone: +44 7346130335
Address: 109 Caistor Park Road, London, E15 3PR
Social Media: @auralia.london

Data Protection Enquiries: Auralialdn@gmail.com
Accessibility Issues: Auralialdn@gmail.com
Complaints: Auralialdn@gmail.com

 

22. ACCEPTANCE

By using our website or booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

 

Last Updated: 09/09/2025
Version: 2.0

These terms and conditions are designed to comply with UK consumer protection legislation including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, GDPR, and other applicable UK laws.

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