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Privacy Policy

Privacy Policy - Auralia London

Last Updated: [5th September 2025]

About This Policy

Auralia London ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our beading party services, or interact with us in any way.

Information We Collect

Personal Information You Provide

We may collect the following information when you:

  • Book a beading party or workshop

  • Contact us for enquiries

  • Subscribe to our newsletter

  • Create an account on our website

This information may include:

  • Name and contact details (email, phone number, address)

  • Payment and billing information

  • Event details (date, location, number of participants)

  • Dietary requirements or accessibility needs

  • Communication preferences

  • Any other information you choose to provide

Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address and browser information

  • Pages visited and time spent on our site

  • Device information and operating system

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfil your beading party bookings

  • Communicate with you about your events and services

  • Send you marketing communications (with your consent)

  • Improve our website and services

  • Handle customer service enquiries

  • Comply with legal obligations

  • Protect against fraud and ensure security

Legal Basis for Processing (UK GDPR)

We process your personal data based on:

  • Contract performance - to fulfil our beading party services

  • Legitimate interests - to improve our services and communicate about your bookings

  • Consent - for marketing communications and non-essential cookies

  • Legal obligations - for tax, accounting, and regulatory compliance

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

  • Payment processors (for secure payment handling)

  • Email marketing platforms (with your consent)

  • Venue partners (when parties are held at external locations)

  • Suppliers (for materials and equipment delivery)

Legal Requirements

We may disclose information when required by law or to:

  • Respond to legal requests or court orders

  • Protect our rights and property

  • Ensure the safety of our customers and staff

Data Retention

We retain your personal information for:

  • Booking information: 7 years (for tax and accounting purposes)

  • Marketing communications: Until you unsubscribe or withdraw consent

  • Website analytics: Up to 2 years

  • Customer service records: 3 years

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Rectify inaccurate information

  • Erase your data (in certain circumstances)

  • Restrict processing of your data

  • Data portability (receive your data in a portable format)

  • Object to processing based on legitimate interests

  • Withdraw consent at any time

To exercise these rights, contact us at auralialdn@gmail.com.

Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Analyse website traffic

  • Provide personalised content

  • Enable essential website functions

You can control cookies through your browser settings. Essential cookies are necessary for website functionality and cannot be disabled.

Data Security

We implement appropriate security measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption

  • Secure payment processing

  • Regular security assessments

  • Staff training on data protection

  • Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions

  • Standard contractual clauses

  • Binding corporate rules

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website

  • Sending email notifications (for material changes)

  • Updating the "Last Updated" date

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Auralia London Email: auralialdn@gmail.com Phone: +44 7346130335 

 

Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Phone: 0303 123 1113

  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This privacy policy is designed to comply with UK GDPR and data protection laws. Please ensure you customise the bracketed sections with your specific business details and consider having this reviewed by a legal professional.

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